About Coach Speaks
Your favorite unbothered mentor, teaching you the rules to a game you've been losing without even knowing it.
I help support and CX professionals, new leaders, and individual contributors with their eye on leadership name their superpower, build visibility, and show up with total confidence. From resume writing to high-stakes interview prep, I coach people to turn their network into net-worth and claim the recognition they've already earned.
📍 Greater Chicago • Available Globally
What lights me up? Watching someone discover what makes them exceptional and learning how to say it out loud with confidence. I've lived the journey of building visibility in competitive spaces, and now I teach others how to do the same.
That comes from somewhere. I've built my career scaling AI-first support teams across B2B and B2C software, media technology, fintech, and most recently insurtech. I've been featured in industry publications, mentored emerging leaders, and spoken about the future of customer experience.
I work with anyone ready to stop being the best-kept secret on their team, and I have a particular soft spot for the women who are still the only one in the room.
Four ways to bring me in. Open one to see what's included, then tell me about your date.
Start free, go as far as you want. Each step builds on the one before it.
Step One
Free
Five questions that change your career trajectory. Twenty minutes to name the thing you do better than everyone around you, because being great at your job isn't enough if no one sees it.
Step Two
$22
Most professionals are great at their jobs and terrible at proving it. Capture the wins as they happen so review season is just you reading off the receipts.
Step Three
$47
Knowing your superpower is not the same as being able to say it out loud. This one turns your quiz result into your positioning line, your review talking points, your interview answers, and your LinkedIn headline.
Step Four
$297
Ninety minutes of coaching on whatever is actually in front of you. The step where we stop reading about it and do it together. Want to talk first? The discovery call is free.
Not sure where to start? Tell me where you're stuck and I'll point you to the right one.
BambooHR News
Featured discussion on building authentic customer experiences through AI, the "customer zero" philosophy, and transforming support teams into strategic consultants.
Read the interview →Own your impact, be the driver not the passenger of your career.
Delivered at Support Driven Expo in Chicago. A full session on closing the gap between doing great work and being known for it.
Read the post →Guest appearance
A conversation about support careers, leadership, and what changes when you stop waiting to be noticed.
Listen to the episode →Support Driven
Mentoring emerging leaders through Support Driven's premier development program, focused on operational excellence and leadership presence.
Read the post →Written contributions on building career visibility, navigating corporate spaces with confidence, and networking that actually turns into opportunity.
Read the post →Writing a story or booking a guest? Send me a note →
Ready to work together? Schedule a call or send me a message and I'll get back to you within 48 hours.
Want to discuss coaching, speaking opportunities, or just connect? Pick a time that works for you.
Calendar not loading? Book directly on Calendly →
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Offer 01
Talks that give a room language for something they've been feeling but couldn't name.
Conference organizers, ERG and employee resource program leads, and support or CX teams running internal enablement days.
Your date, audience size, format, and what you want the room to walk out with. I come back with a talk outline within a week.
Tell me about your event and I'll confirm availability within 48 hours.
Offer 02
Expert commentary that isn't the same three talking points everyone else is giving you.
Interviewed by BambooHR News on how Intercom is redesigning the support role. Published contributing author on career visibility. Speaker at Support Driven Expo Chicago.
I reply within 48 hours and can usually record inside two weeks. On a same-week deadline, say so in your note and I'll work with it.
Send the angle, the format, and your timeline. Short notes are fine.
Offer 03
Panels that go somewhere. Events that don't drag.
A journalism degree, years of MC work, and a decade of running rooms full of people who would rather be somewhere else. I prep hard, I read the room, and I keep it moving.
Date, audience, format, and the feeling you want people to leave with.
Offer 04
Also sold as Superpower Sessions. Same thing, one price, no packages to decode.
$29790 minutes of coaching · discovery call is free
Support and CX professionals, individual contributors with their eye on a leadership seat, brand new managers, and anyone mid-pivot who is doing good work that nobody is naming out loud. Everyone is welcome here, and women navigating rooms where they are the only one will find I know that terrain well.
Thirty minutes, free, no pitch. If I'm not the right fit I'll tell you who is. Already know you want the coaching? Skip straight to it.